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Return & Refund Policy

ShoppersBase follows a 5 - day return policy for undamaged/unused goods.

This means the item must be returned to the supplier within 5 days of the time it is received.

All our items are sent packed in perfect condition.

Customers should check that the number of received packages matches those sent.

Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged.

It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present.

Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean your return will automatically be rejected.

You must notify us at customer@shoppersbase.com you wish to return the unwanted item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will then provide you with a return address or print return label.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 5 days after delivery.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale or discounted items cannot be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ShoppersBase will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to the suppliers unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. Return items should be sent to our suppliers address on the package or the return print label. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service if possible.

Our Distributor/Manufacturer allows for Free returns on some of our products with printed labels and collection services.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@shoppersbase.com.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Contact details

General Information info@shoppersbase.com

Customer Account Inquiries customer@shoppersbase.com

Phone: 03301 333 598

 

December 2020